Our products usually ship 1 to 3 days after you order them.We ship UPS ground delivery..We will overnight your order,but there is an extra charge.Feel free to contact us anytime after you place your order.We will be more than happy to let you know the status of your order. We ship UPS or Fedex ground. Returns: All returns are subject to a $7.50
handling fee per item returned.
Customers are responsible for return
shipping cost.
Our Veratex Products usually ship in 2 to 3 weeks of recieving the order
What if you do not have my item?
In some cases, our warehouse may have an inventory discrepancy and some items may no longer be available. We strive to keep our inventory as current as possible, but in some cases errors arise. We appreciate your business and in this event you will be contacted via e-mail to see if you wish the remaining part of the order to be shipped..
How can I return an item?
Returns and Exchanges: Items must have original packaging and paperwork to be eligible for a refund or exchange. Return shipping charges are the responsibility of the customer.
Items altered by the customer may not be returned or exchanged. A restocking fee of all items taken out of the original packaging will be charged a $7.50 per item.
Refunds: Items received by The Bedding Room within 30 days of original order date will receive credit (with any applicable taxes) to the original payment method less shipping and handling charges. Items returned and received by The Bedding Room after 30 days of the original order date will be eligible for EXCHANGE ONLY.
Refunds can take up to four weeks to process. For credit card orders, please allow two statements for credit to appear.
Where do I send my return?
Include in your shipment a copy of the original packing with the merchandise you are returning. Ship all items to
Pem America Outlet
303 N Cannon Blvd
Kannapolis, NC 28083
Attn: Returns
What if my item has a defect?
If you feel your item has a manufacturer's defect, please call our Customer Response Department at 1-920-364-0823 for special instructions.
Credit Card Processing:
The Bedding Room authorizes the total for your order before we pass it to be picked for shipment. In cases of debit cards this amount will not be available to you even thought we have not charged your account yet. Actual charges for goods take place after your items have shipped.
We do recommend our customers to register with Pay Pal for maximum security protection
Wisconsin residents will be charged state sales taxes